Due to high demand, clients who frequently miss appointments or request/expect policy exceptions will be referred to another professional whose availability better matches their scheduling needs.

With several appointments scheduled daily and back-to-back, punctuality is expected to serve all clients fairly. Late arrivals (10+ minutes) will be rescheduled and marked as no-shows to honor other clients' reserved times. Full appointment fees apply regardless of service completion.

To maintain a safe environment and provide the highest quality care, no guests are permitted during appointments, including children. Clients who arrive with guests will be asked to reschedule while remaining financially responsible for the appointment cost.

Illness and emergencies, while unfortunate, do not waive appointment fees or policies. Due to demand, we apply all policies consistently to ensure fairness. We apologize in advance and encourage planning ahead when possible.